Privacy Policy for help-context.com

TheBroda sp. z o.o., registered at ul.ul.Wierna 12, Warsaw, Poland, with VAT number PL5242831345, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679).

1. Data Controller

The controller of your personal data is TheBroda sp. z o.o., which determines the purposes and means of processing your data.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • Email: office@help-context.com
  • Address: ul.Wierna 12, Warsaw, Poland

2. Data We Collect

We may collect and process the following personal data:

  1. Personal Identification Information:
    • Name, email address, phone number, and company name (if applicable) when you fill out forms on our website.
  2. Technical Data:
    • IP address, browser type, and version, operating system, and information about your visit (e.g., time and pages viewed).
  3. Cookies and Tracking Data:
    • Data collected through cookies and similar technologies as outlined in our Cookie Policy.

3. How We Use Your Data

Your data is processed for the following purposes:

  1. To provide and improve our services.
  2. To respond to your inquiries and support requests.
  3. To comply with legal obligations, such as accounting and tax regulations.
  4. To analyze website traffic and user behavior to improve functionality and user experience.
  5. To send marketing communications (only with your explicit consent).

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  1. Consent: When you voluntarily provide data through forms or opt-in to receive communications.
  2. Legitimate Interest: For improving our services, fraud prevention, and website analytics.
  3. Contract Performance: When data is necessary to fulfill a contract or deliver a service.
  4. Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. However, we may share data with trusted partners under strict confidentiality agreements to:

  1. Provide IT support and website hosting.
  2. Process payments via secure payment gateways.
  3. Comply with legal obligations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  1. Contact data: Retained for 3 years after your last interaction with us.
  2. Legal data: Retained for 5-10 years in compliance with Polish accounting laws.

7. Your Rights

Under the GDPR, you have the following rights:

  1. Access: Request access to your personal data.
  2. Rectification: Correct inaccuracies in your personal data.
  3. Erasure: Request deletion of your data („right to be forgotten”).
  4. Restriction: Restrict the processing of your data.
  5. Data Portability: Request a copy of your data in a machine-readable format.
  6. Objection: Object to data processing for direct marketing or legitimate interests.
  7. Withdrawal of Consent: Withdraw consent for processing at any time.

To exercise your rights, please contact us at office@help-context.com.

8. Data Security

We implement robust security measures to protect your data from unauthorized access, disclosure, or destruction. This includes secure servers, encryption, and regular vulnerability assessments.

9. International Transfers

Your data is primarily processed within the European Economic Area (EEA). If transferred outside the EEA, we ensure it is protected under approved data transfer mechanisms (e.g., EU Standard Contractual Clauses).

10. Cookies

Our website uses cookies to improve your browsing experience. For more details, see our Cookie Policy.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in regulations or our practices. Any updates will be published on this page with the effective date.

12. Complaints

If you believe your rights under GDPR have been violated, you may file a complaint with the Polish Data Protection Authority (UODO):
Website: https://uodo.gov.pl/
Phone: +48 22 531 03 00



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